Privacy Policy
1. Who We Are
Lectropower (Pty) Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal information in compliance with South African data protection laws, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
Responsible Party: Lectropower (Pty) Ltd
Contact Details:
Website: www.lectropower.com
Email: info@lectropower.com
Phone: +27 13 656 5652
Address: 13 Arnhem Crescent, Die Heuwel, eMalahleni, Mpumalanga, South Africa
2. What Information We Collect
Information you provide directly:
Name and contact details, including your email address, phone number and address
Company information, where applicable
Enquiry details submitted through our website or communication channels
Project, service or product-related information shared with us
Any documents, messages or other content you submit to us
Information we collect automatically:
IP address and general location data
Browser type, version and device information
Pages visited and time spent on our website
Website usage data collected through Google Analytics
Cookies and similar tracking technologies
Lectropower does not process online purchases or online payments through its website.
3. How We Use Your Information
We process your personal information to:
Respond to enquiries: Contact you regarding enquiries submitted through our website, email or other communication channels.
Provide services: Communicate with you about our products, services, quotations, projects or related business matters.
Improve our website: Analyse website usage through tools such as Google Analytics to understand visitor behaviour and improve the website experience.
Communicate with you: Send relevant responses, updates or information relating to your enquiry or our services.
Legal compliance: Meet regulatory, tax, financial, company record-keeping and other legal obligations.
Lectropower does not send newsletters or general marketing emails.
4. Legal Basis for Processing
Under POPIA, Lectropower processes personal information on the following grounds:
Contract performance: To respond to enquiries, provide quotations, deliver services and manage related business communications.
Consent: Where you voluntarily submit your personal information through our website or communication channels, and where consent is required for non-essential cookies or analytics.
Legal obligations: To comply with applicable laws, including tax, financial and company record-keeping requirements.
Legitimate interests: To operate our business, improve our website, respond to enquiries, protect our rights and maintain website security.
5. How We Share Your Information
We may share your personal information with selected third parties where necessary, including:
Website hosting providers: To host and maintain our website.
Analytics providers: Such as Google Analytics, to help us understand website usage and improve the website experience.
Legal authorities: Where required by law, regulation or legal process, or where necessary to protect Lectropower’s rights.
We do not sell personal information to third parties.
We do not use payment processors, courier services or CRM systems to process personal information through our website.
6. International Transfers
Your personal information may be transferred outside South Africa, for example where our website hosting, analytics or related service providers process information in another country.
Where this occurs, Lectropower will take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information.
7. How We Protect Your Information
We implement reasonable and appropriate security measures to safeguard personal information, including:
SSL/TLS encryption for data transmission
Restricted access to authorised personnel only
Website security monitoring and maintenance
Reasonable technical and organisational safeguards
Awareness of privacy and data protection responsibilities
8. Cookies and Tracking
Lectropower uses cookies and similar technologies to support website functionality and understand how visitors use the website.
Essential cookies: Required for website functionality and security.
Analytics cookies: Used to help us understand website usage, including through Google Analytics.
Lectropower does not use cookies for newsletter marketing or online purchasing functionality.
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.
9. Your Rights
Under POPIA, you have the right to:
Access your personal information
Correct or update inaccurate personal information
Request deletion of personal information, where legally permissible
Restrict or object to certain processing
Withdraw consent, where processing is based on consent
To exercise these rights, please contact Lectropower at info@lectropower.com.
If you are dissatisfied, you may lodge a complaint with the Information Regulator of South Africa:
Email: enquiries@inforegulator.org.za
Phone: 010 023 5200
Toll Free: 0800 017 160
Website: https://inforegulator.org.za
10. Data Retention
We retain personal information for as long as necessary to:
Fulfil the purposes outlined in this policy
Respond to and manage enquiries
Provide products, services, quotations or related business communication
Comply with legal, financial, tax and regulatory obligations
Resolve disputes and enforce agreements
Examples:
Customer and supplier records: retained for as long as required for business and legal purposes
Financial and company records: retained in line with applicable accounting and tax requirements
Website enquiry data: retained only for as long as reasonably necessary for business or legal purposes
Analytics data: retained in accordance with the settings and retention periods applicable to Google Analytics
11. Children’s Privacy
We do not knowingly collect personal information from children under the age of 18. If you believe that personal information relating to a child has been collected without the necessary authorisation, please contact us at info@lectropower.com and we will take appropriate steps to delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any material changes may be communicated through our website or by email where appropriate.
Last updated: 16 July 2026